Thank you for shopping at Naturae Online Store. We strive to provide you with a seamless and satisfactory shopping experience. Please take a moment to familiarize yourself with our shipping and delivery policy.
- Shipping Locations: We currently offer shipping within the United States and its territories with a $75 minimum order to avail of our Free Shipping within the US/Terrorties address. We also ship products globally. International shipping fees apply. Please note that shipping availability and charges may vary depending on the destination.
- Processing Time: Once your order is placed, please allow a maximum of 1-3 business days for us to process and prepare your items for shipment. We make every effort to ensure prompt processing, but during busy periods or holidays, there may be slight delays.
- Shipping Methods and Carriers: We work with reliable shipping carriers to ensure safe and timely delivery of your orders. The specific shipping method will depend on the destination and the weight of the package.
- Shipping Charges: The applicable shipping charges will be displayed at the checkout before you finalize your purchase.
- Tracking Your Order: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track the progress of your shipment.
- Delivery Time: The estimated delivery time will depend on the destination. Please note that delivery times may vary due to factors beyond our control, such as customs clearance, local holidays, or unforeseen circumstances. We provide estimated delivery timeframes based on information provided by the shipping carrier, but we cannot guarantee exact delivery dates.
- Customs and Duties: For international orders, please be aware that customs and import duties may apply upon arrival in the destination country. These charges are the responsibility of the customer and are not included in the product or shipping costs. It is advisable to check with your local customs office for more information on applicable duties and regulations.
- Delivery Issues: In the unlikely event of delivery problems or if you have not received your order within the estimated timeframe, please contact our customer service team via website chatroom, Facebook Messenger or a text message. We will investigate the issue and work towards a satisfactory resolution.
We strive to ensure a smooth and reliable shipping and delivery process. However, please note that certain circumstances, such as weather conditions or unforeseen events, may cause delays or disruptions beyond our control. We appreciate your understanding and patience.
If you have any further questions or require assistance regarding our shipping and delivery policy, please feel free to contact our customer service team. Happy shopping!
